Shipping policy

 

Last Updated: November 8, 2026

At Stowvera, we want your shopping experience to be simple, convenient, and transparent from checkout to delivery.

We offer free standard shipping on orders within our supported United States delivery areas, with no minimum purchase requirement.

Our goal is to process orders efficiently, provide clear delivery estimates, and keep you informed throughout the shipping process.

Please review our shipping policy below for information about processing times, delivery estimates, tracking, shipping restrictions, and customer support.

1. Shipping Information at a Glance

Shipping Details Information
Shipping Destination United States
Standard Shipping Cost FREE ($0.00)
Minimum Order Requirement None
Order Cutoff Time 5:00 PM Pacific Time
Order Processing Time 1–3 Business Days
Estimated Shipping Time 5–7 Business Days
Estimated Total Delivery Time 6–10 Business Days
Order Tracking Available
Tracking Information Generally provided within 24–72 hours after shipment
Processing Days Monday–Friday
Weekends & U.S. Public Holidays Excluded from business-day calculations

Shipping and delivery estimates are calculated in business days unless otherwise stated.

2. Free Standard Shipping

Stowvera offers free standard shipping on all eligible orders delivered within our supported U.S. shipping areas.

There is no minimum order value required to qualify for free standard shipping.

Our standard shipping rate is:

Standard Shipping: $0.00 (FREE)

Any delivery restrictions or additional shipping options, if applicable, will be disclosed before you complete checkout.

Our free shipping offer applies to outbound orders and does not automatically include return shipping costs.

For return shipping information, please review our Return & Refund Policy.

3. Order Processing Time

We generally process orders within 1–3 business days after an order has been successfully placed and payment has been confirmed.

Order processing includes:

  • Reviewing and confirming order details

  • Verifying payment

  • Preparing the purchased products

  • Packaging and arranging shipment

  • Transferring the shipment to the delivery carrier

Order Cutoff Time

Our daily order cutoff time is 5:00 PM Pacific Time (PT).

  • Orders placed before 5:00 PM PT on a business day generally enter processing that day.

  • Orders placed after 5:00 PM PT generally begin processing on the next business day.

  • Orders placed on weekends or U.S. public holidays generally begin processing on the next available business day.

Processing time does not include shipping transit time.

4. Estimated Shipping and Delivery Time

After your order has been processed and shipped, standard shipping generally takes 5–7 business days.

Your total estimated delivery timeframe includes both processing and shipping transit time.

Delivery Stage Estimated Time
Order Processing 1–3 Business Days
Shipping Transit 5–7 Business Days
Total Estimated Delivery 6–10 Business Days

For example, if your order requires two business days for processing and six business days for shipping, the estimated total delivery time would be eight business days.

Delivery estimates begin according to the applicable order processing schedule.

Please note that these are estimates, not guaranteed delivery dates.

Actual delivery times may vary depending on the shipping destination, carrier operations, weather, holidays, and other circumstances.

Any product-specific delivery information shown at checkout will also apply to your order.

5. Business Days and Public Holidays

Our standard order processing schedule is Monday through Friday.

Business days do not include:

  • Saturdays

  • Sundays

  • U.S. federal public holidays

Orders placed during weekends or public holidays will generally begin processing on the next available business day.

Shipping carriers may operate under different holiday schedules, which can affect transportation and delivery times.

6. Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Your confirmation may include:

  • Order number

  • Purchased product details

  • Billing and shipping information

  • Order total

  • Payment confirmation

Please review the information carefully.

If you notice any errors in your order, contact our customer support team as soon as possible at support@stowvera.com.

7. Shipping Confirmation and Tracking

Once your order has shipped, tracking information is generally provided within 24–72 hours after shipment.

Tracking details may include:

  • Shipping carrier

  • Tracking number

  • Shipment status

  • Estimated delivery information, when available

Please allow time for the carrier to register your shipment and update its tracking system.

Tracking Not Updating?

If your tracking number does not show updated information immediately, please allow additional time for the carrier's system to refresh.

If tracking remains unavailable or you believe there is a problem with your shipment, contact us at support@stowvera.com.

Our support team will assist you in reviewing the shipment status.

8. Shipping Destinations

Stowvera currently serves customers in the United States.

Delivery availability depends on the shipping services offered for your destination.

If we cannot ship to a particular address, the restriction should be displayed during checkout or communicated before the order is fulfilled.

We currently do not advertise standard international shipping outside the United States.

If you have questions about delivery availability, please contact our customer support team before placing your order.

9. Multiple Items and Separate Shipments

If you purchase multiple products in a single order, items may occasionally be shipped in separate packages due to fulfillment requirements or product availability.

When an order is divided into multiple shipments:

  • Packages may arrive on different dates.

  • Separate tracking numbers may be provided.

  • Delivery times may differ between packages.

If you receive only part of your order, please review the shipment details before contacting support.

If you need assistance, email support@stowvera.com with your order number.

10. Shipping Delays

We make reasonable efforts to process and ship orders within the advertised timeframes.

However, occasional delays may occur due to:

  • Severe weather conditions

  • Carrier disruptions

  • U.S. public holidays

  • Unexpected shipping volumes

  • Incorrect or incomplete address information

  • Product availability issues

  • Other unforeseen circumstances

If we cannot ship your order within the promised timeframe, we will notify you and provide an updated shipping estimate when available.

You will be given the opportunity to agree to the delayed shipment or cancel the affected order for a full, prompt refund, as required by applicable law.

We will not assume your agreement to a shipping delay except where permitted by law and after providing the required notice.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure that your shipping address includes:

  • Full recipient name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State

  • ZIP code

  • Contact telephone number, where required

If you notice an incorrect address after placing an order, please contact support@stowvera.com immediately.

We will make reasonable efforts to update the address before shipment.

However, changes may not be possible once the order has been dispatched or transferred to the shipping carrier.

If a package is returned due to an incorrect or incomplete address, our support team will review the available redelivery or refund options and explain any applicable charges before proceeding.

12. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.

  2. Confirming the shipping address on your order.

  3. Checking with household members or building management, if applicable.

  4. Reviewing any delivery notices from the carrier.

  5. Contacting our customer support team if the package remains missing.

If your package appears lost in transit, please email support@stowvera.com with your order number and tracking information.

We will review the issue and assist with an appropriate resolution.

Your rights to a refund, replacement, or other remedy under applicable consumer protection laws remain unaffected.

13. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Email support@stowvera.com and provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the affected product or packaging, if available

Our team will review the issue and work with you toward an appropriate resolution, which may include a replacement or refund.

For additional information, please review our Return & Refund Policy.

14. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our support team as soon as possible.

We will review whether your requested change can be completed before shipment.

Once an order has shipped, changes or cancellations may no longer be possible.

However, eligible products may be returned after delivery in accordance with our Return & Refund Policy.

If an order is canceled before shipment, an applicable refund will be issued to the original payment method.

Cancellations and refunds required by law will be handled within the applicable legal timeframe.

15. Returns and Refunds

Stowvera offers a 30-day return policy for eligible products, beginning on the date of delivery.

Our standard return and refund terms include:

Policy Details
Return Window 30 Calendar Days After Delivery
Restocking Fee $0
Refund Processing Within 14 Business Days After Return Receipt and Approval
Refund Method Original Payment Method

Return eligibility, return shipping arrangements, and refund procedures are explained in our Return & Refund Policy.

Refund deadlines required by law take precedence where applicable.

16. Contact Us for Shipping Assistance

If you have questions about shipping, tracking, delivery estimates, or an existing order, our customer support team is available to help.

Stowvera

Website: https://www.stowvera.com

Email: support@stowvera.com

Phone: (407) 706-7125

Business Address:

7901 4th St N
Saint Petersburg, FL 33702
United States

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM Pacific Time

Saturday–Sunday: Closed

U.S. Public Holidays: Closed

We typically respond to customer emails within 24 business hours, Monday through Friday.

For faster assistance, please include your order number and a brief description of your inquiry.

Thank you for shopping with Stowvera. We appreciate your trust and look forward to helping you create a more organized home.