Privacy policy

 

Last Updated: November 8, 2026

Welcome to Stowvera. We respect your privacy and are committed to being transparent about how personal information is collected, used, disclosed, and protected when you visit or make a purchase through our website.

This Privacy Policy explains the personal information we may process when you visit www.stowvera.com, browse our products, place an order, create an account, subscribe to marketing communications, or contact our customer support team.

Stowvera operates an online store specializing in home storage and organization products. Our store is powered by Shopify, which provides the e-commerce technology used to deliver our shopping services.

By using our website, you acknowledge the privacy practices described in this policy. Where consent is required by applicable law, we will request it separately.

1. Information We Collect

We collect personal information necessary to operate our online store, fulfill customer orders, provide support, and improve our services.

The categories of information we collect depend on how you interact with Stowvera.

Personal and Contact Information

When you place an order, create an account, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Account login information

• Information included in customer service inquiries

Order and Transaction Information

When you purchase from Stowvera, we may collect:

• Products purchased

• Order numbers and transaction history

• Purchase dates and amounts

• Payment status

• Shipping and delivery information

• Return and refund requests

• Relevant payment details supplied by our payment processors

Payments are handled through supported payment service providers. Stowvera generally receives information necessary to confirm and administer payments rather than complete payment card details.

Technical and Usage Information

When you visit our website, information may be collected automatically, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages viewed and links selected

• Referral sources

• Approximate location derived from an IP address

• Website interactions

• Cookie identifiers and similar technologies

The specific information collected depends on your device, browser settings, consent choices, and the technologies enabled on our website.

Marketing and Communication Information

If you subscribe to our newsletter or interact with our marketing communications, we may collect:

• Email address

• Marketing preferences

• Subscription status

• Interactions with promotional emails

• Advertising interaction information

You may unsubscribe from promotional emails using the unsubscribe link provided in those messages.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

Order Processing and Fulfillment

• Processing purchases and payments

• Confirming orders

• Arranging product shipment and delivery

• Providing tracking information

• Managing cancellations, returns, exchanges, and refunds

• Communicating important order updates

Customer Support

• Responding to inquiries

• Resolving order-related concerns

• Handling product complaints

• Providing assistance with returns and refunds

Website Operations and Improvements

• Maintaining website functionality

• Improving website navigation and usability

• Identifying technical issues

• Understanding shopping preferences

• Improving product listings and customer experiences

Marketing and Advertising

Subject to applicable law and your privacy preferences, we may use information to:

• Send promotional emails

• Provide product recommendations

• Measure advertising performance

• Understand marketing effectiveness

• Display relevant advertisements

Security and Legal Compliance

• Detecting and preventing fraud

• Protecting customer accounts

• Maintaining transaction records

• Complying with applicable laws

• Responding to lawful requests

• Enforcing our website policies

We do not use personal information for purposes that are incompatible with the reasons it was collected without providing any additional notice or obtaining consent required by law.

3. How We Share Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

Shopify: Our e-commerce platform provider, which supports website hosting, checkout, order management, and related store functionality.

Payment Processors: Providers that securely process purchases, refunds, and payment-related transactions.

Shipping and Fulfillment Providers: Companies responsible for packing, transporting, tracking, and delivering customer orders.

Customer Support Providers: Services used to manage customer inquiries and communications.

Analytics and Advertising Providers: Where enabled, services that help us measure website performance, analyze traffic, and manage advertising.

Professional and Technical Service Providers: Organizations assisting with website maintenance, accounting, fraud prevention, and business operations.

We may also disclose information where required by law, necessary to protect legal rights, or connected with a legitimate business transaction such as a merger, acquisition, or transfer of business assets.

We do not disclose personal information to unrelated parties simply because they request it.

Some advertising-related disclosures may be classified as a sale or sharing of personal information under applicable privacy laws, even when no money is exchanged.

4. Cookies and Similar Technologies

Stowvera may use cookies, pixels, and similar technologies to support website functionality and understand how visitors interact with our store.

Cookies are small data files stored on your device when you visit a website.

Types of Cookies We May Use

Cookie Category	Purpose
Essential Cookies	Support shopping carts, checkout, security, and core website features
Analytics Cookies	Help measure traffic and improve website performance
Functional Cookies	Remember certain preferences and improve usability
Advertising Cookies	Support advertising measurement and, where enabled, personalized advertising

Some cookies are necessary for the website to function. Others may be optional and subject to your consent or opt-out rights.

You can manage cookies through your browser settings and any privacy preference controls made available on our website.

Disabling certain cookies may affect features such as account access, shopping cart functionality, or saved preferences.

5. Google Analytics and Google Ads

Stowvera may use Google services, including Google Analytics 4 and Google Ads, to understand website performance and manage advertising campaigns.

Depending on the services enabled and your privacy preferences, these technologies may collect or receive information about website visits, device characteristics, and interactions with advertisements.

We may use this information to:

• Measure website visits and engagement

• Understand how visitors find our store

• Evaluate advertising campaign performance

• Measure conversions

• Improve website content and shopping experiences

• Support remarketing where enabled and permitted

Google may process information according to its applicable privacy policies and service terms.

You can learn more about Google's privacy practices at:

https://policies.google.com/privacy

You may also manage certain Google advertising preferences at:

https://myadcenter.google.com

We will honor applicable consent and opt-out requirements when using advertising and analytics technologies.

6. Email Marketing and Promotional Communications

If you choose to subscribe to Stowvera's marketing communications, we may send you information about:

• New products

• Special offers

• Product collections

• Store announcements

• Home organization tips

• Relevant promotions

You can unsubscribe from marketing emails at any time using the unsubscribe link included in each promotional message.

Even if you unsubscribe from marketing communications, we may continue sending essential transactional messages related to your purchases, account, or customer service requests.

7. Payment Information and Transaction Security

We use supported payment service providers to process online purchases.

Payment information is processed through the applicable provider's systems and security measures.

We take reasonable administrative, technical, and organizational steps to protect personal information against unauthorized access, misuse, alteration, and disclosure.

However, no internet-based service or electronic storage method can guarantee absolute security.

Customers are encouraged to protect their account credentials and contact us if they suspect unauthorized account activity.

8. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary to:

• Complete purchases and fulfill orders

• Maintain customer accounts

• Provide customer support

• Process returns and refunds

• Maintain accounting and transaction records

• Resolve disputes

• Prevent fraud

• Meet legal and regulatory obligations

Retention periods vary depending on the type of information, its purpose, and applicable legal requirements.

When information is no longer needed, we take reasonable steps to delete it, anonymize it, or otherwise handle it securely, unless continued retention is required or permitted by law.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Request a portable copy of certain information

• Opt out of certain targeted advertising activities

• Opt out of certain sales or sharing of personal information

• Withdraw consent where processing is based on consent

• Appeal certain decisions regarding privacy requests, where applicable

Some rights are subject to exceptions, including information that must be retained to complete transactions, prevent fraud, or comply with legal obligations.

To submit a privacy-related request, contact:

support@stowvera.com

Please include "Privacy Request" in your email subject line and describe your request.

We may ask you to verify your identity before fulfilling certain requests.

We will respond within the time required by applicable law.

We will not unlawfully discriminate against customers for exercising their privacy rights.

10. California Privacy Rights

California residents may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), when those laws apply to our business.

These rights may include:

• The right to know what personal information is collected, used, and disclosed

• The right to access personal information

• The right to request deletion

• The right to correct inaccurate information

• The right to opt out of the sale or sharing of personal information

• The right to limit certain uses of sensitive personal information

• The right to protection against unlawful discrimination for exercising privacy rights

The information categories described in Section 1 explain the types of personal information Stowvera may collect.

Sections 2 and 3 describe the purposes for which information may be used and the categories of recipients with whom it may be disclosed.

Eligible California residents may submit privacy requests by contacting:

Email: support@stowvera.com

Phone: (407) 706-7125

If our use of advertising technologies constitutes a sale or sharing of personal information under applicable law, we will provide the required opt-out mechanism.

We will also recognize legally required opt-out preference signals where applicable.

11. Privacy Rights in Other U.S. States

Residents of certain U.S. states may have additional rights concerning their personal information.

Depending on the applicable law, these rights may include access, correction, deletion, portability, and the ability to opt out of certain data processing activities.

We will evaluate and respond to eligible requests according to the applicable requirements.

To exercise your rights, email support@stowvera.com.

If applicable law provides a right to appeal a privacy-request decision, you may contact us using the same email address and indicate that your message is an appeal.

12. International Visitors

Stowvera primarily serves customers in the United States.

If you access our website from outside the United States, your information may be processed in the United States or other countries where Shopify and our authorized service providers operate.

Privacy and data protection laws may differ between countries.

Where international privacy laws apply to our activities, we will take steps required by those laws, including implementing appropriate safeguards for international data transfers where necessary.

13. Children's Privacy

Stowvera's products and services are intended for general audiences and are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact support@stowvera.com.

We will review the request and take appropriate action in accordance with applicable law.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or external services.

These websites may have privacy practices different from those of Stowvera.

We do not control how independent third parties collect or process personal information through their own websites.

We encourage visitors to review the privacy policies of third-party services before providing personal information.

15. Shopify Platform and Privacy

Stowvera operates through Shopify's e-commerce infrastructure.

Shopify and its authorized service providers may process personal information to support services such as:

• Online storefront functionality

• Shopping cart and checkout processes

• Order and transaction management

• Fraud prevention

• Hosting and platform security

• Customer accounts and related services

Depending on the service and processing activity, Shopify may act on our behalf or process information for purposes described in its own privacy documentation.

For more information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in website features

• New products or services

• Updates to business operations

• Changes in third-party service providers

• Legal or regulatory requirements

• Changes in how personal information is processed

When we update this policy, we will revise the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or obtain consent before making material changes to our privacy practices.

We encourage customers to review this page periodically.

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

Stowvera

Website: https://www.stowvera.com

Email: support@stowvera.com

Phone: (407) 706-7125

Business Address:

7901 4th St N
Saint Petersburg, FL 33702
United States

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM Pacific Time

Saturday–Sunday: Closed

U.S. Public Holidays: Closed

We typically respond to email inquiries within 24 business hours, Monday through Friday.

For privacy-related inquiries, please include "Privacy Request" in the subject line of your email.

We are committed to reviewing privacy concerns carefully and responding in accordance with applicable law.