Refund policy

Last Updated: November 8, 2026

At Stowvera, we want you to feel confident and comfortable with every purchase. We understand that sometimes a product may not meet your expectations, and we're here to make the return and refund process as straightforward as possible.

We offer a 30-day return policy, with no restocking fees, on eligible purchases made through our official website, www.stowvera.com.

Please review the following information to understand our return eligibility requirements, return procedures, and refund processing timelines.

1. Our Return & Refund Policy at a Glance

Policy Details	Information
Return Window	30 calendar days from the delivery date
Return Method	By mail
Return Eligibility	Eligible items meeting the conditions below
Restocking Fee	$0 (No restocking fees)
Refund Processing Time	Within 14 business days after the returned item is received and approved
Refund Method	Original payment method
Return Request Email	support@stowvera.com
Customer Support	Monday–Friday, 9:00 AM–5:00 PM Pacific Time

2. 30-Day Return Policy

We accept return requests for eligible products within 30 calendar days of the date your order is delivered.

To qualify for a return:

The return request must be submitted within 30 calendar days of delivery.
The item must be unused, undamaged, and in its original condition, unless it arrived damaged, defective, or incorrect.
The product must include its original packaging, accessories, components, and any documentation received.
Proof of purchase, such as an order number or order confirmation, must be provided.

Items returned due to damage, defects, or fulfillment errors will be reviewed separately, and the standard unused-item requirements will not automatically disqualify those claims.

We reserve the right to review returns that do not meet these conditions, subject to applicable consumer protection laws.

3. How to Request a Return

If you would like to return a product, please follow these steps:

Step 1: Contact Our Support Team

Email support@stowvera.com within 30 calendar days of delivery.

Please include:

Your full name
Your order number
The email address used when placing the order
The product name
The reason for your return
Photos of the product, if it arrived damaged, defective, or incorrect

Step 2: Receive Return Instructions

Our customer support team will review your request and provide instructions for the next steps.

If a physical return is required, we will provide the applicable return shipping address.

Please do not send products to our business contact address unless our support team specifically confirms it as the authorized return location.

Step 3: Prepare Your Return

Pack the item securely, including its original accessories and components.

Follow the return instructions provided by our support team.

Step 4: Return Inspection and Refund

Once your returned item arrives, our team will inspect it to verify eligibility.

We will notify you by email when your return has been reviewed and whether your refund has been approved.

4. Return Shipping Costs

For returns due to damaged, defective, or incorrect products:

If we confirm that your item arrived damaged, defective, or incorrect, Stowvera will cover reasonable return shipping costs when a return is required. We may provide a prepaid shipping label or alternative return instructions.

For returns due to a change of mind or personal preference:

Return shipping instructions and any applicable charges will be communicated before you send the item back.

Restocking Fee: $0

Stowvera does not charge restocking fees for eligible returns.

Please note that our free standard shipping offer applies to eligible outbound orders and does not automatically mean that all return shipping is free.

5. Refund Policy

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved:

The refund will be issued to your original payment method.
We will process your refund within 14 business days after receiving and approving the returned item.
No restocking fee will be deducted.
You will receive an email notification when your refund has been processed.

Depending on your bank, credit card issuer, or payment provider, additional time may be needed for the refunded amount to appear in your account.

Business days exclude Saturdays, Sundays, and U.S. public holidays.

Nothing in this policy limits any refund rights or deadlines provided under applicable law.

6. Damaged, Defective, or Incorrect Items

We take care to provide accurate product information and support customers when an order arrives with an issue.

If your order arrives damaged, defective, or contains the wrong item, please contact us at support@stowvera.com as soon as possible after delivery.

Include:

Your order number
A brief description of the issue
Clear photographs showing the damage, defect, or incorrect item, if available

Our support team will review the information and work with you toward an appropriate resolution.

Depending on the circumstances and product availability, the resolution may include:

A replacement item
A return for a refund
Another appropriate remedy agreed upon with you

If we confirm that the issue resulted from a damaged, defective, or incorrectly fulfilled order, you will not be responsible for return shipping costs.

Your statutory consumer rights remain unaffected.

7. Non-Returnable Items

Certain items may be ineligible for standard change-of-mind returns, including:

Products that have been used, altered, or damaged after delivery
Products missing essential parts or accessories due to customer handling
Products returned outside the applicable return window
Items that cannot be returned because of applicable health, hygiene, or safety requirements, where legally permitted

Any product-specific return restrictions will be disclosed before purchase where applicable.

These restrictions do not remove your rights concerning products that arrive damaged, defective, incorrectly described, or otherwise fail to meet applicable legal requirements.

8. Exchanges

If you would like a different product, size, color, or variation, please contact our customer support team.

Exchange requests are subject to product availability and the applicable return conditions.

Where a direct exchange cannot be arranged, our support team can assist with the return process so you may place a separate order for the preferred item.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@stowvera.com.

We will review your request and confirm whether cancellation is still possible.

Orders that have already shipped may not be eligible for cancellation. However, you may request a return after delivery in accordance with this policy.

If an order is successfully canceled before shipment and payment has been collected, the applicable refund will be issued to the original payment method.

10. Late or Missing Refunds

If you have received confirmation that your refund was processed but have not yet received the funds, please follow these steps:

Check your bank account or original payment method again.
Contact your credit card company or payment provider, as posting times may vary.
Contact your bank to check whether the refund is pending.
If you still cannot locate your refund, email support@stowvera.com with your order number.

We will be happy to help you check the status of your refund.

11. Lost or Missing Return Shipments

We recommend using a trackable shipping method and keeping your return shipment receipt until your return has been completed.

If a return package appears to be lost in transit, please contact our support team with your return tracking information.

We will review the situation and assist you with the available options based on the shipment details and applicable responsibilities.

12. Refunds to the Original Payment Method

Approved refunds are generally issued to the same payment method used for the original transaction.

For example:

Credit card payments are refunded to the original card.
Debit card payments are refunded to the original card or associated account.
Other supported payment methods are refunded through their respective payment providers, where available.

If your original payment method is no longer active, please contact our support team for assistance.

We cannot guarantee that a refund can be redirected to a different payment method.

13. Customer Support & Contact Information

If you have questions about a return, refund, exchange, or order cancellation, our customer support team is available to assist you.

Stowvera

Website: https://www.stowvera.com

Email: support@stowvera.com

Phone: (407) 706-7125

Business Address:

7901 4th St N
Saint Petersburg, FL 33702
United States

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM Pacific Time

Saturday–Sunday: Closed

U.S. Public Holidays: Closed

We typically respond to email inquiries within 24 business hours, Monday through Friday.

Important: The business address listed above is for business contact purposes. Please contact our support team for the correct return shipping address before sending a package.

14. Contact Us Before Returning an Item

We are committed to helping you resolve order-related concerns as efficiently as possible.

Before returning a product, please email support@stowvera.com so our team can provide the appropriate instructions.

Thank you for choosing Stowvera for your home storage and organization needs.